Shipping policy

Shipping Policy

Last updated: June 2026

Thank you for shopping with Caffe Guglielmo UK. We're committed to getting your favourite Italian coffee to you quickly and safely.

Processing Time

All orders are processed same day if placed before 12 PM (noon) BST on days when our warehouse is open, or by the next working day otherwise. Orders placed on weekends or UK public holidays will be processed on the next working day. You'll receive a dispatch confirmation email with tracking information once your order is on its way.

UK Delivery

We ship across the United Kingdom from our base in Beckenham, Kent.

Service	Estimated Delivery	Cost
Royal Mail Tracked 24	1–2 business days	Carrier-calculated at checkout
Royal Mail Tracked 48	2–3 business days	Carrier-calculated at checkout
Evri Next Day	1 business day	Carrier-calculated at checkout
Evri Parcel Shop Collection	2–3 business days	Carrier-calculated at checkout
DPD UK Next Day	1 business day	Carrier-calculated at checkout
Free Standard Shipping	2–3 business days	Free on orders over £50

Free UK shipping is automatically applied at checkout on all orders of £50 or more.

International Delivery

We ship internationally via DHL Express.

Region	Estimated Delivery	Cost
Europe	3–5 business days	Calculated at checkout
Rest of World	5–10 business days	Calculated at checkout

Please note that international delivery times are estimates and may vary due to customs processing, local postal services, or other factors outside our control.

Customs, Duties & Taxes

International orders may be subject to import duties, taxes, and customs fees levied by the destination country. These charges are the responsibility of the recipient and are not included in our shipping rates. We recommend checking your local customs regulations before placing an order.

International Returns

Due to the high cost of international shipping, we are unable to accept returns on international orders. If your order arrives damaged or there is an issue with your products, please contact us at info@caffeguglielmo.co.uk and we will do our best to resolve the matter.

How We Package Your Coffee

We take great care to ensure your coffee arrives fresh and intact, while minimising our environmental impact:

Coffee beans and ground coffee are sealed in airtight, resealable bags to preserve freshness during transit.
Capsules are packed securely to prevent damage.
Hot chocolate and accessories are wrapped and boxed to withstand the journey.
We use void fill to prevent movement and damage during transit.
We proudly use recycled and repurposed boxeswherever possible, helping to reduce waste and contribute to a greener environment.

International Shipping Restrictions

Some countries restrict or prohibit the import of food products, including coffee. It is the customer's responsibility to ensure that the products ordered are permitted entry into their country. Caffe Guglielmo UK cannot be held liable for orders seized or delayed by customs authorities.

Order Tracking

Once your order has been dispatched, you will receive an email containing your tracking number and a link to track your shipment. If you have not received your tracking information within 3 business days of placing your order, please contact us.

Lost or Damaged Orders

If your order arrives damaged or does not arrive within the estimated timeframe, please contact us as soon as possible so we can investigate and resolve the issue promptly.